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F.A.Q.
Find the answers to our most asked questions below.
01. General
1.1. Do you offer subscription service?
Yes, we are excited to provide an all-encompassing subscription service that covers all of our outstanding products and exclusive bundles. Our subscription service allows you to enjoy the utmost convenience and value, as you can receive your favourite items regularly and at discounted prices.
1.2. Should I take today nutrition gummies with food?
Our gummies are designed to be delicious and easy to consume, and you can choose to take them with or without food, depending on your personal preference and dietary habits. If you have a sensitive stomach or experience any discomfort when taking supplements on an empty stomach, you may find it more comfortable to take them with a meal. However, if you prefer the convenience of taking them on-the-go, you can enjoy them as a standalone treat. Rest assured, our gummies are formulated to provide you with the essential nutrients you need, regardless of how you choose to enjoy them. Remember to follow the recommended dosage and consult with your healthcare professional if you have any specific concerns about taking our gummies with or without food.
1.3. Are today nutrition gummies gluten-free?
Yes, our gummies are gluten-free. We understand the importance of catering to various dietary preferences and restrictions, which is why our gummies are carefully formulated to be free from gluten. You can enjoy our delicious gummies with confidence, knowing that they are crafted to meet gluten-free standards while providing you with the essential nutrients you need. Whether you have celiac disease, gluten sensitivity, or simply prefer a gluten-free diet, our gummies are a safe and enjoyable option to support your overall well-being.
1.4. Are nutrition gummies made in an allergen-free facility?
Unfortunately, our gummies are not made in an allergen-free facility. It's essential for us to be transparent about our manufacturing process to ensure our customers' safety. While we maintain strict quality control measures to minimize the risk of cross-contamination, it's important to note that our products are manufactured in a facility that also handles Crustaceans, Fish, Gluten, Milk, and Soy. If you have allergies or sensitivities to any of these ingredients, we recommend consulting with your healthcare professional before consuming our gummies. Your health and well-being are of utmost importance to us, and we want to ensure you make informed decisions about our products.
1.5. Where can I buy today nutrition gummies?
today nutrition gummies are conveniently available for purchase both online and in-store. You can find our products on popular platforms such as Amazon and eBay, where you can browse through our diverse range of offerings and have them delivered straight to your doorstep. Additionally, we are proud to announce that our products are exclusively sold in-store at Life Pharmacy and Selfridges Oxford Street.
1.6. Can I take today nutrition gummies if I am pregnant or breastfeeding?
If you are pregnant or breastfeeding, we recommend consulting a doctor or healthcare professional before using our nutrition gummies. Your health and the well-being of your baby are of the utmost importance to us, and it's essential to ensure that our products are suitable for your specific needs during this special time. As individual circumstances can vary, seeking professional advice will help determine whether our gummies align with your dietary requirements and any medications you may be taking. Your healthcare provider can provide personalised guidance to ensure the safety and appropriateness of our products for you and your baby. Rest assured, we prioritise your health and want to support you in making informed decisions throughout your pregnancy and breastfeeding journey.
1.7. Does today nutrition gummies produce any negative side effects?
No, today nutrition gummies are formulated with high-quality ingredients and are generally well-tolerated by most individuals when consumed as directed. We take great care in ensuring the safety and efficacy of our products. However, as with any dietary supplement, individual responses may vary. If you experience any unusual or adverse effects after taking our gummies, we recommend ceasing use and consulting your GP or a physician as soon as possible.
1.8. What if I notice black dots or discolouration on my gummies?
Black dots or discoloration is normal within our gummies due to the vitamin C oxidation caused during storage. As our gummies are enriched with vitamin C, a natural antioxidant, they may undergo slight colour changes over time. Rest assured, this oxidation process is completely harmless and does not compromise the quality or efficacy of the product. Our gummies are still safe to consume, and the nutritional benefits remain intact. However, if you have any further concerns or questions about the appearance of our gummies, please feel free to reach out to our customer support team. Your satisfaction is important to us, and we are here to provide you with any assistance you may need.
1.9. How do I store my gummies?
To maintain the quality and freshness of your gummies, it's best to store them in a cool, dry place. You can store our gummies at any temperature between 5-15℃ (41-59°F) for optimal preservation. It's important to keep them away from direct sunlight or spotlight, as exposure to light and heat can affect the product's integrity over time. By following these simple storage guidelines, you can ensure that your gummies remain in their best condition, allowing you to enjoy their delicious taste and beneficial nutrients with every serving. If you have any additional questions or concerns about storing our gummies, please don't hesitate to contact our customer support team. We are here to assist you in getting the most out of our products.
02. Shipping
2.1. How long will it take to get my package?
For our UK customers, we offer two delivery options. If you choose our next day delivery service, you can expect to receive your package within 1-2 days from the date of order placement. Alternatively, if you opt for the standard delivery option, your package will typically arrive within 2-4 days. We strive to provide you with timely and efficient delivery services to ensure you get your Today Nutrition gummies promptly.
For customers outside the UK, we have specific delivery rates based on different countries. To find out the estimated delivery time for your location, please refer to our delivery rates page. We are committed to catering to our global audience and offering a seamless shopping experience no matter where you are located. If you have any further questions or need assistance with your order, our customer support team is always available to help.
2.2. When will my order ship?
We strive to ship your order as soon as possible after it is placed. Our team works diligently to ensure prompt processing and dispatch of all orders. In most cases, your order will be shipped within a short timeframe from the date of purchase.
However, please be aware that unforeseen circumstances or unexpected events may occasionally cause delays in the shipping process. If, for any unfortunate reason, there are delays in shipping your order, rest assured that we will do our best to keep you informed and minimise any inconvenience. Our customer support team will be available to provide updates and address any concerns you may have about the status of your shipment.
2.3. Can I track my package?
Absolutely! You can track your package once we process your order and send you a confirmation email. This email will include a tracking link that allows you to monitor the status of your order from the moment it leaves our warehouse until it arrives at your doorstep. We understand the importance of staying informed about your order's progress, and our tracking service ensures you have real-time visibility on its whereabouts. Simply click on the tracking link provided in your confirmation email to access the latest updates and estimated delivery time. If you have any further questions or encounter any issues with tracking your package, our dedicated customer support team will be happy to assist you.
2.4. Where do you ship to?
We primarily ship to the UK, as our base of operations is located here. Additionally, we also offer shipping to various countries in Europe and some other regions around the world. For a comprehensive list of the countries we ship to, please visit our delivery rates page. If your country is not listed on the page, we encourage you to reach out to us directly. Our customer support team will be more than happy to explore alternative shipping options and assist you in any way possible to get today nutrition gummies delivered to your location. We value our global customers and are committed to providing our premium products to customers worldwide. Rest assured, we are here to accommodate your needs and ensure a smooth delivery process, regardless of your location.
2.5. Do you ship to P.O. boxes?
Yes, we do ship to P.O. boxes. We understand the convenience of having packages delivered to P.O. boxes, and we want to ensure that our customers have flexible delivery options. Whether you prefer your packages delivered to your home address or a P.O. box, we aim to accommodate your preferences and make the shipping process as seamless as possible. Simply provide us with the relevant shipping information during checkout, and we will ensure that your today nutrition gummies are delivered to the specified P.O. box address promptly and securely.
03. My Account
3.1. How do I sign up?
To sign up, click on the "Account" button on our website. You will be prompted to enter your email address and choose a password. Follow the instructions to complete the account creation process.
3.2. Can I change my account email address?
Yes, you can change your account email address. Log in to your account, go to the account settings or profile section, and update your email information as needed.
3.3. How do I reset my account password?
If you forget your password, click on the "Forgot Password" link on the login page. You will receive an email with instructions to reset your password.
3.4. How can I update my account information?
To update your account details, log in to your account and navigate to the account settings or profile section. Here, you can edit your name, address, contact information, and other relevant details.
3.5. Can I add multiple shipping addresses to my account?
Yes, you can add multiple shipping addresses to your account. Having this feature allows you to conveniently choose different delivery locations for your orders based on your preferences and needs.
To add multiple shipping addresses, log in to your account and navigate to the account settings and look for the "My Addresses" option. From there, you can add, edit, or delete shipping addresses as needed.
3.6. Is my account information secure?
Yes, we prioritise the security of your account information. We use encryption and other security measures to protect your data from unauthorized access. However, it is essential to maintain good password hygiene and avoid sharing your login credentials with others.
3.7. How do I manage my subscriptions?
- Cancel: If you wish to cancel a subscription, you can do so from this page. Simply click on the "Cancel" button next to the subscription you want to terminate.
- Renew: If your subscription has expired or you wish to renew it, you can click on the "Renew" button to continue receiving the products on a recurring basis.
- Update: You may also have the option to update your subscription preferences, such as changing the delivery frequency or the quantity of items.
04. Returns & Refunds
4.1. What is your return policy?
Our return policy allows for returns within a generous 28-day period from the date of purchase. If, for any reason, you are not satisfied with your purchase, you can initiate a return within this timeframe. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
To start a return or to learn more about our return policy, please visit our return policy page or contact our customer support team. We will guide you through the return process and provide any additional information you may need. Our aim is to make the returns experience as simple and hassle-free as possible, ensuring you have a positive shopping experience with today nutrition.
4.2. How do I initiate a return?
Our return process is made very simple, contact our customer service team and provide your order number along with the reason and we will handle the rest.
If you would like to find out more information about our returns then check out the returns policy page.
4.3. How long does it take to process a refund?
Once the return has been approved, the refund process typically takes between 3 to 5 working days. After we receive the returned product and inspect it to ensure it meets our return policy criteria, we will initiate the refund.
The actual time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution. In most cases, you can expect to see the refunded amount back to your original payment method within the mentioned timeframe.
4.4. What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact our customer support team immediately. We will arrange for a replacement or issue a full refund, depending on your preference and product availability.
4.5. What if I no longer want my product?
If your product is unopened and you no longer want it, you have the option to return it within 28 days from the date of purchase. We understand that circumstances may change, and your satisfaction is essential to us.
To be eligible for the return, the product must remain in its original, unopened packaging and be in the same condition as when you received it. Once we receive the returned product and confirm that it meets our return policy criteria, we will process the refund accordingly.
05. Payments
5.1. Is my credit card information secure?
Yes, your credit card information is secure when you make a purchase with us. We prioritise the protection of our customers' sensitive data and use Shopify, a trusted and reputable e-commerce platform, to process transactions. Shopify employs industry-standard security measures to safeguard your credit card details during the checkout process. This includes advanced encryption protocols and Secure Sockets Layer (SSL) technology to ensure that your information remains confidential and protected from unauthorised access.
5.2. What method of payment do you accept?
We accept a wide range of payment methods to make your shopping experience as convenient as possible. You can make a purchase using any of the following payment options:
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Visa
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Mastercard
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Maestro
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American Express
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Discover
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Shop Pay
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Apple Pay
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Google Pay
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Paypal
We understand that different customers have various preferences when it comes to making payments, and we aim to accommodate them all. Rest assured, your transaction will be processed securely and efficiently, regardless of the payment method you choose. If you have any further questions or encounter any issues with your payment, our customer support team is available to assist you.
5.3. What if I want to cancel my order after I already placed?
If you wish to cancel your order before it has been dispatched, please contact us as soon as possible. We understand that circumstances may change, and you may need to make adjustments to your purchase. Our customer support team is here to assist you with any order-related inquiries, including cancellations.
If you have any concerns or need to cancel your order, please don't hesitate to get in touch with our customer support team. We are here to help and will do our best to accommodate your request.
5.4. My payment card seems to not work, what should I do?
If your payment card appears to not work during the checkout process, there are a few steps you can take to troubleshoot the issue. First, ensure that your card is not expired. An expired card will typically result in declined transactions. Check the expiration date on your card and verify that it is still valid.
Secondly, double-check that you have entered the correct billing address associated with the payment card. A mismatch between the billing address provided and the one linked to the card could lead to payment issues. Ensure that the information entered during checkout matches the details registered with your card issuer.
If you have confirmed that your card is not expired and the billing address is correct, but the problem persists, you may want to contact your card issuer or bank to inquire about any potential issues on their end. They can provide insight into why the transaction might be declined and offer possible solutions.
If you continue to experience difficulties, don't hesitate to contact our customer support team. We are here to assist you with any payment-related concerns and strive to resolve the issue promptly.
5.5. Will I be charged for VAT?
Whether you will be charged for VAT (Value Added Tax) depends on your specific location and the import regulations of your country. VAT is a consumption tax imposed on goods and services in many countries around the world.
For international orders, some countries may require you to pay import duties or taxes, including VAT, upon receiving the shipment. The exact amount and rules vary by country, and it is essential to check with your local customs office or tax authority to understand the applicable charges and regulations.
At today nutrition, we strive to provide transparent and accurate information regarding shipping and taxes. However, please note that any additional taxes or fees imposed by your country's customs or tax authorities are beyond our control and are the responsibility of the customer.
06. Today Nutrition Products
6.1. Does today nutrition gummies contain gelatine?
Some of our gummies may currently contain gelatine as an ingredient. However, we are actively working on our mission to transition all our products into 100% vegan options. As we evolve towards a more sustainable and inclusive approach, we want to ensure that everyone can enjoy our nutrition gummies without any dietary restrictions. We are committed to transparency and empowering our customers to make informed choices. Therefore, we urge you to read the ingredients carefully before making a purchase, as the formulations may vary. Rest assured, our team is dedicated to creating vegan-friendly alternatives that align with our core values and meet the demands of our health-conscious and environmentally aware customers. We thank you for your understanding and support on this journey towards a more compassionate and planet-friendly product range.
6.2. Are today nutrition gummies vegan?
Yes, the majority of our gummies are currently vegan but not all of them. We take great pride in providing a wide range of delicious and nutritious vegan options for our valued customers. However, in our ongoing commitment to sustainability and inclusivity, we are actively working towards making all our nutrition gummies 100% vegan in the future. Our mission is to create products that align with your dietary preferences while maintaining the highest standards of taste and quality. We greatly value your support as we continue to innovate and expand our vegan offerings, ensuring that everyone can enjoy our premium nutrition gummies guilt-free. Rest assured, our dedication to providing exceptional plant-based products remains at the core of our values, and we look forward to delivering even more delightful vegan options in the days to come.
6.3. Are today nutrition gummies vegetarian?
It is essential to read the ingredients carefully before purchasing our products, as not all of our gummies may be suitable for vegetarians. While the majority of our gummies are indeed vegetarian-friendly, some formulations might contain ingredients that are not suitable for a vegetarian diet. Our commitment to providing diverse options and meeting various dietary preferences remains paramount.
6.4. What is the daily dosage of today nutrition gummies?
The daily dosage of today nutrition gummies varies depending on the type of vitamin and the specific nutrition contained in each bottle. Generally, our vitamin bottles contain 60 gummies each. For most of our products, the recommended dosage is 1-2 gummies per day. However, we advise checking the product label and following the instructions provided to ensure you are taking the appropriate daily dosage based on your specific nutritional needs.
6.5. When is the best time to take today nutrition gummies?
The best time to take today nutrition gummies is anytime that is convenient for you. Our gummies are designed to be delicious and easy to consume, offering the flexibility to fit seamlessly into your daily routine. Whether you prefer taking them with breakfast, as a mid-day treat, or as a part of your evening routine, the choice is entirely yours.
6.6. What are the benefits of today nutrition gummies?
The benefits of today nutrition gummies vary depending on the specific type of vitamin or nutritional supplement. With our wide range of different products, we aim to provide a diverse array of benefits that can fit any lifestyle goal. Each formulation is carefully crafted to deliver essential nutrients, vitamins, and minerals that support various aspects of overall health and well-being.
Whether you're looking to boost your immune system, support bone health, enhance energy levels, promote hair, skin, and nail health, or address specific nutritional deficiencies, we have a gummy tailored to meet your needs. Our gummies are designed to be convenient, delicious, and easy to incorporate into your daily routine, making it simple to reap the rewards of their nutritional benefits.
From supporting physical health to aiding mental clarity and providing antioxidant protection, today nutrition gummies are formulated with your health goals in mind. We take pride in delivering premium nutrition that aligns with your unique lifestyle and dietary preferences.
For detailed information on the specific benefits of each product, we recommend checking the product labels and descriptions. If you have any specific health concerns or goals, our customer support team is here to provide personalised guidance and help you find the ideal gummy to support your well-being.
6.7. What flavour is today nutrition gummies?
The flavour of today nutrition gummies varies from one product to another, but all our gummies have delightful fruity flavours. We take pride in creating a wide range of delicious and enjoyable taste experiences, making it easier and more enjoyable for you to incorporate our gummies into your daily routine. From vibrant citrus notes to luscious berry blends, each gummy is carefully crafted to provide a burst of fruity goodness.
6.8. What is the recommended age for today nutrition gummies?
Today Nutrition gummies are formulated for adults. Our vitamins and nutritional supplements are specifically designed to cater to the needs of adults who are seeking convenient and delicious ways to support their overall health and well-being. As with any dietary supplement, it's essential to consider individual health requirements and consult with a healthcare professional before starting any new supplementation regimen.
